Refund Policy

Pixel packs on Pixel Canvas, operated by Matthew Ideun Cho, are digital goods delivered instantly to your account. Within 30 days of purchase you can get a refund for any unused pixels.

Refund window and scope

You can request a refund within 30 days of the order date, for any reason. If you haven't used any pixels from the pack, you get a full refund; if you've used some, you are refunded pro rata for the remaining unused pixels. Pixels already painted on the canvas are not refundable.

How to request a refund

Refunds are processed by Paddle, our Merchant of Record. To request a refund, visit paddle.net or follow the instructions in your purchase receipt email.

After a refund

Once a refund is completed, the refunded pixels are removed from your balance.